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#MEDIBANK PRIVATE CONTACT INFORMATION FULL#

Please follow the prompts, provide the full details of your enquiry and relax.

Pat will transfer you to the next available agent based on your enquiry type, and may ask some further questions.

Please make a selection from the list which best suits the reason of your enquiry.

Pat will then provide you with several options to select the nature of your enquiry such as – Eligibility Check or Hospital Claims or General Enquiry.

Please provide all this information in full.

We need Provider number, Provider name and Full Address in one sentence before sending the response.

Please tell us your name, Pat will ask you the next question.

Here’s what to expect next time you open up the web messaging window and are greeted by our virtual bot “ Pat”: We have also introduced a new virtual bot to gather the initial enquiry details, so providers can carry on with their work, and one of our team members will respond to the enquiry in a timely manner. They can scroll through previous responses from Medibank and reference responses and their conversation, enriching their customer journey

Providers have the history – Ongoing conversations allow providers to pick up where they left off.

They can focus on other tasks they have and respond in their own time

Providers set the pace – Providers do not need to worry about getting disconnected.

We will respond between 9.00AM and 5.00PM Monday to Friday (AEST).

Providers communicate on their terms – Providers can begin and continue conversations when it is convenient for you.

It becomes a relationship based on an ongoing conversation between Medibank and the provider

Relationship based – The conversation has a beginning, but no clear ending.Our new service has the following great features: It’s a new way of having a conversation with us.

Medibank is excited to offer Web Messaging.