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Medibank private contact information
Medibank private contact information






medibank private contact information

  • Please follow the prompts, provide the full details of your enquiry and relax.
  • Pat will transfer you to the next available agent based on your enquiry type, and may ask some further questions.
  • Please make a selection from the list which best suits the reason of your enquiry.
  • Pat will then provide you with several options to select the nature of your enquiry such as – Eligibility Check or Hospital Claims or General Enquiry.
  • Please provide all this information in full.
  • We need Provider number, Provider name and Full Address in one sentence before sending the response.
  • Please tell us your name, Pat will ask you the next question.
  • Here’s what to expect next time you open up the web messaging window and are greeted by our virtual bot “ Pat”: We have also introduced a new virtual bot to gather the initial enquiry details, so providers can carry on with their work, and one of our team members will respond to the enquiry in a timely manner. They can scroll through previous responses from Medibank and reference responses and their conversation, enriching their customer journey
  • Providers have the history – Ongoing conversations allow providers to pick up where they left off.
  • They can focus on other tasks they have and respond in their own time
  • Providers set the pace – Providers do not need to worry about getting disconnected.
  • We will respond between 9.00AM and 5.00PM Monday to Friday (AEST).
  • Providers communicate on their terms – Providers can begin and continue conversations when it is convenient for you.
  • It becomes a relationship based on an ongoing conversation between Medibank and the provider

    medibank private contact information

    Relationship based – The conversation has a beginning, but no clear ending.Our new service has the following great features: It’s a new way of having a conversation with us.

    medibank private contact information

    Medibank is excited to offer Web Messaging.








    Medibank private contact information